Pankajam Sridevi is Group General Manager, Operations and Services and Managing Director of ANZ Bengaluru Service Centre. She is leading the Service Centres in Bengaluru, Manila and Chengdu and has a team of more than 9600 staff. She has over 30 years of rich experience in diverse segments ranging from manufacturing, technology (including design of integrated process automation/systems, technology service management and software development), and IT-enabled services. Pankajam has been at the forefront of leading the diversity and inclusion agenda in ANZ through her steadfast focus on increasing the hiring of women leaders and persons with disabilities. She is spearheading the automation initiative in the delivery centres of ANZ. Pankajam is instrumental in supporting the adoption of Robotics Process Automation (RPA) and Machine Learning across multiple functional groups and countries. Pankajam holds an engineering degree from NIT, Kozhikode. Prior to ANZ, she has spent most of her career with Wipro and ABB across technology, operations and engineering.