Peter MalekDirector, Process Performance & Operational Excellence
Peter Malek is the Director for Process Performance & Operational Excellence at VMware, Inc. He is responsible for leading a global team of process and operational excellence experts across the business enterprise to create and sustain a culture of continuous improvement with a focus on customer innovation and value creation. In his role, he is also responsible for leading the introduction, adoption and deployment of Robotic Process Automation, and Business Process Management enterprise-wide. Mr. Malek partners with business functions to support and guide business transformation initiatives through providing training and integrating business process excellence methods into the approach for design, re-engineering, and automation of core and foundational business processes. Mr. Malek possesses strategic and tactical expertise in lean six sigma; design thinking; strategy management; quantitative risk analysis and prioritization; organizational design and transformation; mission strategy and strategic planning. Mr. Malek holds a Bachelor of Science in Decision Sciences and Management Information Systems from the George Mason University, and a Master of Science in Systems Engineering from the George Washington University. Mr. Malek is a lean six sigma Master Black Belt practitioner, and has authored and co-authored several industry studies, presentations, and white papers involving process and performance improvement based methodologies.
1:00 PM Workshop B: How to Develop an Effective Call-To-Action Proof Of Concept (POC) and Roll-Out a Successful Pilot Program
Before you can roll out an intelligent automation program, you need to develop an effective PoC that warrants your stakeholders’ attention and approval.However, if you’re new to the IA scene, doing so can be quite a challenge. Although RPA is indeed a very valuable tool for a wide variety of departments and industry functionalities, before you can go full-throttle, you must test out the waters on a smaller scale so to ensure success in other departments (and with respect to different project scopes).
- How to develop a clear-cut presentation of your intelligent automation goals, objectives, scope, and success criteria
- Examples you should include in your PoC that reflect the successes other organizations have experienced with their intelligent automation rollouts
- How to develop a call-to-action implementation roadmap, identify key projects, KPIs to be met, and how to track your success along your journey
- How to determine which department functionalities would be best suited for a RPA pilot program based upon its transactional volume stats, regulations and transparency standards x department must adhere to, et cetera
- Vendor solution options that not only work for pilot programs, but will also grow with your RPA program – and perhaps with cognitive and artificial intelligence components as well