18 – 21 Jun, 2018|
Amara Sanctuary Resort Sentosa, Singapore

Tilak Banerjee

Director, Global Business Services
Dell EMC

Tilak is a Director with DellEMC, he is responsible for Service Delivery, Customer relationship and other strategic initiatives of the Global Business Services (GBS) team based out of Bangalore. 

Tilak has more than 18 years of experience in Shared Service supporting industries like Pharma, Telecom, Media, Leasing and High-tech, in a number of senior leadership roles. He is one of the leading and most sought-after speakers in the Shared Service industry and his thought leadership in the areas of Robotic Process automation, Analytics, Process excellence and digital disruption have been recognized and appreciated by international Shared Service forums and practitioners across the globe. 

Tilak is a Grad CWA (ICWAI) and a certified Green Belt in Six Sigma from GE(Fairfield). He is also an internationally published author, illustrator and photographer.

2:10 PM Intelligent Automation Journey: Developing Cognitive Capabilities for Better Decision Making

While most organizations have understood the value of robotics and are at varied stages of their journey, where does an organization go from here and what does the end goal look like?
The Global Business Services team of EMC have been experimenting with imparting cognitive attributes to their existing robust RPA COE.
This session will address these questions and provide insights around:
·         RPA COE design – evolution and models to support future business needs
·         Developing cognitive capabilities to enhance your business decision making
·         Innovative use of Bots – a shortcut to Artificial Intelligence
·         Examples areas where cognitive RPA can be applied in a Shared Service Set-up

9:00 AM Workshop C: Intelligent Automation for Shared Services

Across Asia, both governments and businesses are vaulting up the shared services “value” trajectory via Intelligent Automation. This workshop will explore what it takes to incorporate RPA into the shared services environment and the business benefits it unleashes, in addition to discussing what enterprises can do to progress RPA for the next level of Intelligent Automation with cognitive capacities.
Learning outcomes:
·         Explore RPA implementation opportunities in shared services such as Finance, HR, Procurement and IT
·         Strategic IA implementation in shared services from selecting the right processes, defining rules and extracting relevant data to vendor selection and piloting
·         How can shared services professionals work cross-functionally to maximize the benefits of IA for the overall business?
·         The road ahead: How to apply Artificial Intelligence (AI) in shared services and the difference with RPA application

Check out the incredible speaker line-up to see who will be joining Tilak.

Download The Latest Agenda